The insurance industry is facing a major shift as experienced claims professionals retire, taking with them decades of institutional knowledge. Research shows that up to 50% of today’s insurance workers may retire by 2028. While this challenge is significant for all insurance companies, it’s increasingly challenging for regional insurers with fewer training resources.
As more adjusters work remotely and fewer have direct construction experience, the industry must rethink how it trains the next generation of claims professionals.
Smaller, Regional Insurers Feel the Impacts
Larger insurers often have structured training programs, including in-house facilities where adjusters can get hands-on experience with various claims scenarios. However, smaller insurers don’t always have these resources.
“If you talk about the top 10 or 15 insurers in the country, they have dedicated training facilities,” says Ken Davis, director of national accounts at the Claims Partnership program. “When a veteran adjuster retires, they lose decades of experience overnight. Bigger companies at least have structured programs, but smaller insurers either need to outsource training or rely on internal experience, which can be limited.”
Without access to extensive training, new adjusters often face steeper learning curves, and claims processing can end up with efficiency challenges. Errors may increase, cycle times likely grow longer, and a poor claims experience follows.
How Training Helps Bridge the Gaps
Insurers can prioritize both technical training and hands-on experience to build expertise quickly and a trusted partner can help. For example, the Claims Partnership program offers portable scale kitchen and bath modules, a flood house and real-world estimate practice that can make a significant impact.
“We have over 50,000 square feet of training facilities where adjusters can learn hands-on,” says Davis. “We can certify remotely for WRT and in-person for ASD, AMRT, FSRT, OCT, you name it. In addition to that, I think one of the biggest value adds is the simplicity of our training around estimating.”
As the claims profession undergoes this generation shift, insurers have an opportunity to focus deeply on training strategies to stay efficient and accurate. Partnering with industry experts that offer this type of experience can help ease the transition while ensuring high-quality service for policyholders.
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